Terms of service
Terms of Service
Last updated: 11 October 2026
1. Who we are
This website and the Verliab™ brand are operated by Maxime Silvestre, sole trader (entrepreneur individuel – micro-entreprise) registered in France under SIRET 108 366 808 00013, whose registered business address is 38 rue Jeanne d'Arc, 92600 Asnières-sur-Seine, France ("Verliab", "we", "us", "our"). VAT not applicable – article 293 B of the French General Tax Code. Contact: contact@verliab.com.
2. Acceptance of these terms
By using this website or placing an order, you agree to these Terms of Service and to the policies referred to in them (Refund Policy, Shipping Policy and Privacy Policy). If you do not agree, please do not use the website. You must be at least 18 years old to place an order.
3. Our product and important health information
Verliab™ is a personal wellness device combining EMS, TENS and heat, intended for at-home use by healthy adults to help relax the neck muscles. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition, including tinnitus. Information on this website is general information only and is not medical advice. Always consult a qualified health professional about any health concern. Results vary from person to person; testimonials describe the personal experience of individual users and are not a guarantee of results.
Do not use the device if you: have a pacemaker, defibrillator or any other implanted electronic or metal device; have a heart condition, epilepsy or a history of seizures; are pregnant; have cancer, a thrombosis or a bleeding disorder; have had recent surgery, an injury, a wound, a rash or a skin condition on the neck; have impaired sensation; or are under 18. Do not use while driving, operating machinery, sleeping or bathing, do not place the electrodes over the front or sides of the throat, and do not exceed the session duration stated in the instructions. Stop using the device immediately if you feel pain, discomfort or any unusual reaction, and seek medical advice. Read and follow the user manual supplied with the device.
To the maximum extent permitted by law, you are responsible for using the device in accordance with these warnings and the manual, and we are not liable for any loss or injury resulting from use contrary to them.
4. Orders
Product listings are an invitation to place an order. Your order is an offer to buy; a contract is formed only when we confirm dispatch of your order. We may refuse or cancel any order (and refund any amount paid) in case of an obvious pricing or listing error, unavailability of stock, suspected fraud or unauthorised payment, orders placed for resale, or delivery addresses outside Australia. We may limit quantities per customer.
5. Prices and promotions
All prices are in Australian Dollars (AUD) and include any applicable taxes. Prices and promotions may change at any time and only apply for the period stated. Discount codes cannot be combined unless stated, have no cash value and may be withdrawn if misused.
6. Payment
Payment is taken at checkout by our third-party payment providers. We do not store your full card details. We may perform fraud checks and request additional verification before dispatching an order.
7. Delivery, title and risk
Delivery is governed by our Shipping Policy. Ownership of the goods passes to you once full payment has been received; risk passes to you on delivery to the address you provided. You are responsible for providing a complete and accurate delivery address.
8. Returns, refunds and the Australian Consumer Law
Returns and refunds are governed by our Refund Policy, including our voluntary 60-day money-back guarantee. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
9. Limitation of liability
To the maximum extent permitted by law: (a) all warranties, conditions and representations not expressly stated in these terms are excluded; (b) we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or opportunity; (c) we are not liable for any loss or damage arising from misuse of the device, failure to follow its instructions or warnings, or any modification or repair not carried out by us; and (d) our total liability arising out of or in connection with any order is limited to the price you paid for the product concerned. Where our liability for failure to comply with a consumer guarantee can lawfully be limited, it is limited to replacing or repairing the goods, supplying equivalent goods or refunding the price.
10. Indemnity
To the extent permitted by law, you agree to indemnify us against any claim, loss or cost arising from your breach of these terms, your misuse of the website or the device, or your infringement of any third-party right.
11. Website use and intellectual property
You may use this website for personal, non-commercial purposes only. You must not copy, scrape, reproduce or commercially exploit any content, use the website for any unlawful purpose, or interfere with its security or operation. All content on this website — including text, images, videos, logos and the Verliab™ name — belongs to us or our licensors. We do our best to keep the website accurate and available but do not guarantee that it will be error-free or uninterrupted; images are for illustration and the product may differ slightly in appearance.
12. Reviews and content you send us
If you send us a review, photo or other content, you confirm it is genuine and your own, and you grant us a free, worldwide, non-exclusive licence to use, reproduce and publish it in connection with Verliab. We may moderate content but will not alter the meaning of genuine reviews.
13. Events outside our control
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, carrier or customs delays, power or internet outages, or acts of government.
14. Disputes and governing law
If you have a complaint, please contact us first at contact@verliab.com; we will try to resolve it within 30 days. These terms are governed by the laws of France, without depriving you of the protection of the mandatory consumer laws of the country where you live, including the Australian Consumer Law. You may also bring a claim before the courts or consumer bodies of your place of residence where the law allows it.
15. General
If any part of these terms is found invalid or unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of it. We may assign our rights under these terms to a successor business. These terms, together with the policies they refer to, are the entire agreement between you and us regarding your order.
16. Changes to these terms
We may update these terms from time to time. The version published on the date of your order applies to that order.
17. Contact
Verliab™ — Maxime Silvestre, 38 rue Jeanne d'Arc, 92600 Asnières-sur-Seine, France — contact@verliab.com