Refund policy

Refund & Returns Policy — 60-Day Money-Back Guarantee

Last updated: 11 October 2026

This policy applies to orders placed on our website and delivered in Australia. Verliab™ is a trading name of Maxime Silvestre, sole trader (entrepreneur individuel) registered in France — see our Terms of Service for full business details.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

2. Our 60-day money-back guarantee (change of mind)

In addition to your legal rights, we offer a voluntary 60-day money-back guarantee. You may request a refund within 60 days of the delivery date shown by the carrier tracking, provided that:

  • the device was purchased directly from our official website (purchases from third parties or resellers are not covered);
  • you can provide your order number and the email address used to order;
  • the device is returned complete — device, charging cable, accessories, manual and original packaging — clean and in good condition, apart from normal wear from use as intended;
  • the device has not been damaged by misuse, accident, water/liquid exposure, dropping, unauthorised repair, disassembly or modification;
  • the guarantee is limited to one device per customer, household and payment method.

3. How to make a return

  1. Contact us first at contact@verliab.com with your order number and the reason for your request. We reply within 2 business days.
  2. If your request is eligible, we will send you a Return Authorisation (RA) number and the return address. Returns sent without an RA number, or to any other address, cannot be accepted or refunded.
  3. Ship the item within 14 days of receiving your RA number, using a tracked postal service. Please keep your proof of postage.

4. Return shipping costs

For change-of-mind returns, return shipping costs are paid by the customer and are not refunded. We are not responsible for returns lost or damaged in transit, so we strongly recommend a tracked and insured service. If the item is faulty, damaged on arrival or not as described, we will reimburse reasonable return shipping costs or provide a prepaid label.

5. Inspection and refund

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds. For change-of-mind returns we may deduct a reasonable amount if the item is returned incomplete, without its original packaging or damaged beyond normal use; we will tell you about any deduction before processing the refund.

6. Faulty, damaged or incorrect items

If your device arrives damaged, is faulty or is not what you ordered, please contact us as soon as possible (ideally within 7 days of delivery) with your order number and clear photos or a short video showing the problem. Depending on the issue, we will repair, replace or refund the item in accordance with the Australian Consumer Law. We may ask you to return the item for inspection.

7. Order cancellations

You can cancel your order free of charge by emailing us before it has been dispatched. Once an order has been dispatched it can no longer be cancelled, but it may be returned under this policy.

8. Payment disputes and chargebacks

If you have a problem with your order, please contact us first — we resolve most issues within a few days. If a chargeback or payment dispute is opened, we will provide the payment provider with the order, delivery and correspondence records. Refunds already issued, or items not returned, will be taken into account in any dispute.

9. Exclusions

This voluntary guarantee does not apply to orders identified as fraudulent, to items bought for resale, or to items that are not returned. Free gifts or bonus items, if any, must be returned with the device for a full refund.

10. Contact

Verliab™ Customer Care — contact@verliab.com