Shipping policy
Shipping Policy
Last updated: 11 October 2026
1. Where we ship
We currently ship to addresses in Australia only (all states and territories). Orders with a delivery address outside Australia will be cancelled and refunded.
2. Shipping cost
Standard shipping is free on all orders delivered in Australia, with no minimum order amount.
3. Processing and delivery times
- Order processing: 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed.
- Delivery: typically 5–12 business days after dispatch. Remote and regional areas may take longer.
Your order may be dispatched from our fulfilment partners' warehouses, which may be located outside Australia. Delivery times are estimates provided by our carriers, not guaranteed dates. Delays can occur during peak periods, bad weather, customs checks or other events outside our control; such delays do not entitle you to cancel an order that has already been dispatched, but you can still use our Refund Policy.
4. Tracking
You will receive an order confirmation by email, then a shipping confirmation with a tracking number once your order has been dispatched. Tracking may take 2–5 business days to show its first update.
5. Delivery address
Please check that your delivery address is complete and correct before paying. We are not responsible for parcels delivered to an incorrect or incomplete address provided at checkout. If a parcel is returned to us because of an address error or because it was not collected, we can re-ship it once the re-delivery cost has been paid, or refund the order minus the shipping costs incurred. To change your address, email us before dispatch.
6. Delivered, lost or damaged parcels
A parcel shown as "delivered" by the carrier's tracking is considered delivered. If you have not received it, please check with neighbours, your building manager and your local post office, then contact us within 14 days of the delivery date shown. If a parcel is confirmed lost in transit by the carrier, we will send a replacement or refund you. If your parcel arrives visibly damaged, please take photos of the packaging and product and contact us within 7 days of delivery.
7. Customs, duties and taxes
Prices shown include any applicable taxes. No additional customs duties or import charges are payable by you for orders delivered in Australia under the low-value import threshold (AUD 1,000).
8. Risk and ownership
Risk in the goods passes to you on delivery. Ownership passes to you once full payment has been received.
9. Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law.
10. Contact
Questions about your delivery? Email contact@verliab.com with your order number.